Privacy Policy

• Account data — email address, password credentials (handled by our authentication provider), and the timestamp of your 18+ and Terms confirmation.
• Profile and onboarding answers — gender, age range, relationship goals, mentor preferences, and the anonymous handle shown to other members.
• Identity verification data — the name, date of birth, and document image you submit, plus a one-way cryptographic fingerprint of your document details used to detect banned or duplicate identities.
• Content you create — questions, context answers, chat messages, images you attach, voice recordings and their transcripts, ratings, saved collections, panel answers, and outcome follow-ups.
• Safety signals — moderation flags, reports you file or receive, and enforcement history.
• Billing data — subscription status, plan, renewal dates, and a payment-processor customer ID. Card numbers are handled by Stripe and never reach our servers.
• Technical data — device and browser information, approximate region, push-notification subscription tokens, and error logs.

• To operate your account and deliver conversations, panels, and AI responses.
• To match you with relevant responders, mentors, and experts.
• To verify that you are 18 or older and that you are a real, unique person.
• To detect and act on harassment, abuse, threats, solicitation, and other Terms violations, and to enforce bans.
• To process subscriptions, trials, and cancellations.
• To send push notifications you have opted into, and essential service emails.
• To fix bugs, measure aggregate usage, and improve safety and quality. We do not use your private conversations to train third-party AI models.

Other members see only your anonymous handle, the profile details relevant to matching (such as gender and age range), your verification badge status, and your reputation tier. They never see your real name, email, date of birth, or ID document.

Answers may be shown publicly in features like "Best answers this week" in anonymized form. Anything you type into a conversation can be read by the other participant, so share only what you are comfortable sharing.

Voice recordings are transcribed so you can review and edit the text before sending. The transcript is stored with the message. Images you attach are stored in private storage accessible only to the participants of that conversation and to moderators reviewing a flag.

Messages, transcripts, and images pass through automated moderation, and AI-mode conversations are processed by our AI provider to generate a response. Providers act as our processors under contract and may not use your content for their own purposes.

Conversations that are reported or automatically flagged can be reviewed by our moderators, together with the surrounding context needed to make a decision. We log moderation failures for reliability monitoring. Unflagged conversations are not browsed by staff for curiosity.

We do not sell personal information and we do not share it for cross-context behavioral advertising. We share limited data with service providers who help us run K.: our cloud database, authentication, and storage provider; our AI model provider; our payment processor (Stripe); and our push-notification delivery infrastructure.

We may disclose information when required by law, to respond to valid legal process, or where we believe in good faith that disclosure is necessary to prevent imminent harm to someone. If K. is involved in a merger or acquisition, data may transfer as part of that transaction, subject to this policy.

• Account, profile, and conversation data: while your account is active.
• ID document images: retained only as long as needed to complete review, then deleted; the identity fingerprint and verification decision are kept to enforce age rules and bans.
• Moderation and enforcement records: retained after account deletion where needed to keep banned users off K. and to meet legal obligations.
• Billing records: retained as required by tax and accounting rules.

Data is encrypted in transit, access to member data is restricted by row-level security rules and role-based permissions, ID documents live in private storage, and passwords are handled by our authentication provider and never stored in plain text. No system is perfectly secure; please use a strong, unique password.

You can view and update your profile at any time, delete saved items and history, turn push notifications off in your browser or device settings, and cancel your subscription from the billing section of your profile.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to appeal a decision. Email privacy@getk.app and we will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

K. is strictly for adults 18 and older. We do not knowingly collect information from children. If we learn an account belongs to a minor, we remove it and delete the associated data.

K. is operated from the United States, and your information is processed there and in other countries where our providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses for these transfers.

We will post updates to this policy here with a new effective date and notify you in the app of material changes. Questions or requests: privacy@getk.app. Safety concerns: safety@getk.app.